Q: How do I place an order on Trendflow Traders?
A: Browse our catalogue, add your favourite items to the cart, proceed to checkout, fill in your shipping details, choose a payment method, and confirm. You’ll receive an order confirmation email shortly after.
Q: What payment options are available?
A: We accept credit/debit cards, net banking, UPI, and popular wallets like Paytm and PhonePe. All transactions are secured with SSL encryption.
Q: When will my order arrive?
A: Standard delivery takes 3–5 working days within India. For premium items or special requests, we’ll let you know the estimated time during checkout. Express delivery (₹150) is available for select products.
Q: Can I return or exchange an item?
A: Yes. If you’re not satisfied, return the item within 15 days of delivery in its original condition and packaging. Return shipping is free for defective or wrong items; otherwise, you’ll cover the cost. Exchanges are processed once the return is received.
Q: How do I find my correct size?
A: Refer to our size chart on each product page. If you’re between sizes, we recommend choosing the larger size for a relaxed fit. For any doubts, contact us and we’ll guide you.
Q: How can I track my shipment?
A: After dispatch, you’ll receive a tracking number via SMS and email. Use it on the courier’s website to monitor progress.
Q: What if I have more questions or need help?
A: Reach out to our customer support through the “Help & Support” section on the app or website. We’re available 9 AM–9 PM IST, Monday to Saturday, to assist you.
FAQ
Trendflow Traders
Q: How do I place an order on Trendflow Traders?
A: Browse our catalogue, add your favourite items to the cart, proceed to checkout, fill in your shipping details, choose a payment method, and confirm. You’ll receive an order confirmation email shortly after.
Q: What payment options are available?
A: We accept credit/debit cards, net banking, UPI, and popular wallets like Paytm and PhonePe. All transactions are secured with SSL encryption.
Q: When will my order arrive?
A: Standard delivery takes 3–5 working days within India. For premium items or special requests, we’ll let you know the estimated time during checkout. Express delivery (₹150) is available for select products.
Q: Can I return or exchange an item?
A: Yes. If you’re not satisfied, return the item within 15 days of delivery in its original condition and packaging. Return shipping is free for defective or wrong items; otherwise, you’ll cover the cost. Exchanges are processed once the return is received.
Q: How do I find my correct size?
A: Refer to our size chart on each product page. If you’re between sizes, we recommend choosing the larger size for a relaxed fit. For any doubts, contact us and we’ll guide you.
Q: How can I track my shipment?
A: After dispatch, you’ll receive a tracking number via SMS and email. Use it on the courier’s website to monitor progress.
Q: What if I have more questions or need help?
A: Reach out to our customer support through the “Help & Support” section on the app or website. We’re available 9 AM–9 PM IST, Monday to Saturday, to assist you.